Lead, coach, and develop a team of leads, instructional designers, learning consultants, and facilitation partners focused on sales agent training
Define and execute a comprehensive learning design strategy for agent onboarding, systems enablement, MA plan training, and ongoing skill development aligned to sales performance and business priorities
Own the end-to-end design and delivery of new sales agent onboarding programs, ensuring agents are sales-ready, system-ready, and knowledge-ready
Collaborate closely with Sales Operations, Product, Compliance, Marketing, HR, and Technology teams to ensure learning content is aligned, accurate, and launch-ready
Apply strong project and program management practices to deliver learning initiatives on time, on budget, and with high quality
Requirements
Bachelor’s degree
8+ years of progressive experience in learning design, facilitation, or sales enablement, preferably in a sales, customer service, call center, and/or regulated environment
5+ years of demonstrated experience leading and developing learning or instructional design teams
Experience with adult learning theory, instructional design methodologies, and blended learning delivery
Strong understanding of sales operations, sales and call center environments, and performance drivers for frontline sales agents
Benefits
medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)