Associate Director, Learning Design

Role Overview

• Lead, coach, and develop a team of leads, instructional designers, learning consultants, and facilitation partners focused on sales agent training
• Define and execute a comprehensive learning design strategy for agent onboarding, systems enablement, MA plan training, and ongoing skill development aligned to sales performance and business priorities
• Own the end-to-end design and delivery of new sales agent onboarding programs, ensuring agents are sales-ready, system-ready, and knowledge-ready
• Collaborate closely with Sales Operations, Product, Compliance, Marketing, HR, and Technology teams to ensure learning content is aligned, accurate, and launch-ready
• Apply strong project and program management practices to deliver learning initiatives on time, on budget, and with high quality

Requirements

• Bachelor’s degree
• 8+ years of progressive experience in learning design, facilitation, or sales enablement, preferably in a sales, customer service, call center, and/or regulated environment
• 5+ years of demonstrated experience leading and developing learning or instructional design teams
• Experience with adult learning theory, instructional design methodologies, and blended learning delivery
• Strong understanding of sales operations, sales and call center environments, and performance drivers for frontline sales agents

Benefits

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance