About this role

Provide first level support for network services and infrastructure
Install and rack basic network and security appliances
Monitor all UPS and backup power
Assist in troubleshooting of basic servers and Windows Operating systems
Work with customers to identify and report issues with applications
Participate in mentoring, training, and development of other employees
Support troubleshooting efforts in conjunction with Tier 2 and Tier 3 engineers to identify routine and moderately complex problems

Bachelor’s degree in information technology, computer science or other related field OR; High School Diploma or equivalent AND Two (2) years of experience in networking and server platform
Internal employees must meet all mandatory competencies in current position in order to qualify for promotion within IT
CompTIA Network +
CompTIA Security +
CompTIA Server +
Experience working with end-users and across multiple teams to include proper change management and ticketing software

Standard office environment
Requires travel to other WVUHS facilities or affiliated sites to assist with implementations, training, and/or support
Ability to work well under high stress conditions

Technical Support Analyst

Key skills