Key skills
CommunicationTime Management
About this role
Role Overview
- Provide superior support to Service Representatives
- Handle inquiries from advisors and clients through to resolution
- Complete basic updates to ensure accuracy of client and advisor records
- Manage claims escalations and support timely resolution
- Maintain strong advisor relationships and support onboarding experience
- Update advisor and client information within GroupLinks
- Identify and implement opportunities to improve operational efficiency
- Collaborate effectively with internal and external partners
Requirements
- Fully bilingual (French/English)
- Post-Secondary education or equivalent work experience
- Previous administrative support and/or group benefits experience an asset
- Strong analytical skills with the ability to gather and interpret data
- Ability to build effective relationships and establish credibility
- Strong organizational, communication, and time management skills
Benefits
- Health insurance
- Dental insurance
- Mental health support
- Vision insurance
- Short-term disability insurance
- Long-term disability insurance
- Life insurance
- AD&D insurance
- Adoption/surrogacy benefits
- Wellness programs
- Family assistance plans
- Retirement savings plans (including pension and share ownership plan)
- Paid time off program (includes holidays, vacation, personal, and sick days)