Service Advisor – Administrator

Role Overview

• Process all customer’s ISA requests received via the Customer Contact Centre, email, and via post.
• Most of the incoming work is same day processing so speed, accuracy and time management is essential to the role.
• Prioritise own workload within guidelines in order to meet SLA deadlines without compromising on quality.
• All work is subject to quality checking to ensure accuracy and completeness on the day.
• Provide additional support as and when required, working closely with all Collectives Teams including the Payment and Collections Team.
• Ensure that services provided to customers are consistent with all relevant regulatory and legal frameworks.
• Adhere to data protection guidelines at all times by following client authentication procedures prior to divulging information or completing the customer request.

Requirements

• Demonstrable previous experience in the FCA regulated Life & Pensions / Savings sector.
• Previous experience in a customer service role.
• Excellent accuracy skills.
• Excellent listening skills and an ability to problem solve.
• A fast learner with an attention to detail.
• The ability to work under pressure and prioritise workload.
• To be hard working and have excellent time keeping and reliability.
• A genuine passion for helping people.
• Confident communicator with a professional and friendly manner.
• Excellent interpersonal and organisational skills.
• Highly effective verbal and written communication skills, including a high standard of vocabulary & grammar.
• Telephone and computer literate.
• Ability to demonstrate empathy and ownership of customer problems, inspiring customer confidence.
• Self-motivated.

Benefits

• A competitive starting salary.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Fantastic training and development for your career in financial services.