Service Desk Administrator
Canada
Contract
6 days ago
$44,262 - $66,393 CAD
No Sponsorship
Key skills
Communication
About this role
Role Overview
- Respond to IT support requests via phone, email, and web portal
- Perform basic troubleshooting for hardware, software, and connectivity issues
- Create, modify, and disable user accounts following established procedures
- Prepare, configure, and deploy laptops and mobile devices
- Log, track, and escalate incidents in the Help Desk system
- Assign tickets to appropriate IT team members
- Support software deployments and IT reporting as needed
Requirements
- Strong understanding of IT or technical support work
- Strong customer service and communication skills
- Experience with Windows desktops/laptops and Microsoft applications
- Basic knowledge of hardware, networking, and diagnostic tools
- Organized, detail-oriented, and able to multitask
- Calm, empathetic approach to supporting end users
- Interest in working within an ITIL-based service environment
Benefits
- health and dental benefits
- paid vacation and sick time
- RRSP’s
- opportunities for professional development and skills expansion
- flexibility at work