Lead and be responsible for large transformational initiatives
Analytical support for transformation projects
Provide technical training and coaching on broad Operational Excellence disciplines
Monitor project progress and provide insights
Conduct end-to-end process discovery & walkthrough sessions
Support business process owners in deploying agreed recommendations
Provide direction, consultancy, and support to business leaders
Partner with segments and functions to identify and deliver initiatives
Lead transformation initiatives, reporting on schedule, budget, scope, quality, risks/issues/dependencies, and benefit realization
Ensure results are sustainable by embedding continuous improvement frameworks
Maintain regular communication regarding the progress of transformation initiatives
Share accountability for the success of transformation initiatives

University degree
Six Sigma Blackbelt
Project Management Training / Certification: PMP, Agile, Scrum
20+ years of demonstrated experience leading and implementing process excellence and operational excellence initiatives
Hands-on technical experience with automation, system integration, including APIs, middleware, or enterprise platforms
Deep knowledge of the insurance industry, including operational processes, regulatory considerations, and industry-specific systems
Experience managing complex, cross-functional projects from initiation through execution and delivery
Familiarity with project management methodologies, governance, risk management, and stakeholder coordination
Willingness to work on-site at the Nex office
Ability to influence & lead senior leaders in decision-making

Director, Operational Excellence – Asia Ops Transformation

Key skills