Provide leadership, direction, and performance management to Project and Advanced Support Engineers, including conducting regular one-on-ones, assessing strengths and development needs, coaching for performance improvement, and holding the team accountable for KPI/SLA achievement
Serve as a subject matter expert and technical leader, leveraging telecommunications expertise in transport technologies, project implementation, and troubleshooting to guide team operations and support cross-functional collaboration
Maintains a safe, secure, and healthy work environment by adhering to organizational standards, policies, and legal regulations, and by escalating potential concerns
Identify, evaluate, and procure tools and resources to improve team productivity and operational efficiency
Ensure team deliverables and operations comply with information security, data privacy, quality, production, and customer contractual requirements
Collaborate with leadership and business units to review, refine, and improve processes, including identifying automation opportunities and applying industry best practices
Maintain effective resource scheduling and partner with project management teams to proactively resolve workload and scheduling conflicts
Mentor and support Associate Engineers by providing technical guidance, oversight of daily activities, and identification of training and development opportunities
Coordinate deliverables and evaluate outcomes of work performed by external contractors in alignment with contractual terms and project objectives
Support continuous improvement of customer experience through effective technical management and proactive issue resolution
Participate in departmental planning and operational discussions to align engineering activities with business objectives
Perform other job-related duties as assigned, consistent with the scope and level of the role
Requirements
Bachelor’s Degree in Engineering, Telecommunications, or a related field required
7-9 years of vast experience in troubleshooting L1 and L2 Transport issues, MPLS, SD-WAN, DIA from the provider and customer perspective. Required
4-6 years of experience leading or working in cross-functional teams in telecommunications projects. Preferred
English fluent written and verbal (Medium proficiency)
Spanish fluent, written and verbal (High proficiency)
Portuguese, desirable (Low proficiency)
CCNA
Cisco Certified Network Technician Required or CCNP
Cisco Certified Network Professional Preferred or Juniper Networks Certified Professional (JNCIP-DC) Preferred