Project Engineering Manager

Role Overview

• Provide leadership, direction, and performance management to Project and Advanced Support Engineers, including conducting regular one-on-ones, assessing strengths and development needs, coaching for performance improvement, and holding the team accountable for KPI/SLA achievement
• Serve as a subject matter expert and technical leader, leveraging telecommunications expertise in transport technologies, project implementation, and troubleshooting to guide team operations and support cross-functional collaboration
• Maintains a safe, secure, and healthy work environment by adhering to organizational standards, policies, and legal regulations, and by escalating potential concerns
• Identify, evaluate, and procure tools and resources to improve team productivity and operational efficiency
• Ensure team deliverables and operations comply with information security, data privacy, quality, production, and customer contractual requirements
• Collaborate with leadership and business units to review, refine, and improve processes, including identifying automation opportunities and applying industry best practices
• Maintain effective resource scheduling and partner with project management teams to proactively resolve workload and scheduling conflicts
• Mentor and support Associate Engineers by providing technical guidance, oversight of daily activities, and identification of training and development opportunities
• Coordinate deliverables and evaluate outcomes of work performed by external contractors in alignment with contractual terms and project objectives
• Support continuous improvement of customer experience through effective technical management and proactive issue resolution
• Participate in departmental planning and operational discussions to align engineering activities with business objectives
• Perform other job-related duties as assigned, consistent with the scope and level of the role

Requirements

• Bachelor’s Degree in Engineering, Telecommunications, or a related field required
• 7-9 years of vast experience in troubleshooting L1 and L2 Transport issues, MPLS, SD-WAN, DIA from the provider and customer perspective. Required
• 4-6 years of experience leading or working in cross-functional teams in telecommunications projects. Preferred
• English fluent written and verbal (Medium proficiency)
• Spanish fluent, written and verbal (High proficiency)
• Portuguese, desirable (Low proficiency)
• CCNA
• Cisco Certified Network Technician Required or CCNP
• Cisco Certified Network Professional Preferred or Juniper Networks Certified Professional (JNCIP-DC) Preferred
• ITIL Foundations v3 Or Higher Preferred
• NetAsc, NetDev Preferred

Benefits

• Professional development
• A culture that celebrates success and diversity
• Medical, Dental, Vision
• 16 Holidays, 15 days PTO, 7 sick days
• 401k with a match and tuition reimbursement