Sr. Project Manager

bswift is a benefits administration company that has been transforming the industry since 1996. They are seeking a Senior Project Manager to support their Enterprise Project Management Organization by leading client-facing benefits administration initiatives and improving operational efficiency. The role involves collaborating with various teams to ensure high-quality project delivery and client satisfaction.

Responsibilities:

• Lead and manage client‑facing projects within a benefits administration environment, ensuring alignment between client expectations, service delivery teams, and internal stakeholders
• Drive projects related to client service delivery, benefits platform enhancements, operational readiness, and annual enrollment planning and execution
• Serve as a trusted partner to client service teams by proactively identifying risks, managing dependencies, and resolving issues that may impact client experience or delivery timelines
• Ensure client initiatives align with goals related to client health, satisfaction, retention, and long‑term partnership success
• Lead or support annual enrollment–related projects, including planning, cross‑team coordination, readiness tracking, and post‑AE analysis
• Coordinate efforts across service delivery, technology, product, and operations teams to ensure smooth execution during high‑volume, time‑sensitive benefit cycles
• Apply strong organizational and communication skills to manage competing priorities and mitigate risk during peak enrollment periods
• Manage internal initiatives that directly support client success, service model improvements, and benefits administration operational efficiency
• Oversee enterprise programs such as technology implementations, process optimization, and enhancements to benefits administration tools and workflows
• Champion continuous improvement and innovation to streamline delivery, reduce manual effort, and improve scalability
• Develop, maintain, and execute detailed project plans using Smartsheet as a primary tool, along with Jira and other project management platforms as needed
• Apply Agile, Scrum, or Waterfall methodologies appropriately based on project scope and client needs
• Facilitate collaboration across cross‑functional internal teams, external vendors, and executive stakeholders
• Track and manage timelines, budgets, risks, issues, and dependencies to ensure successful delivery
• Communicate project status, milestones, risks, and outcomes clearly and consistently to stakeholders at all levels

Requirements:

• Bachelor's degree required; advanced degree preferred
• 5–10 years of experience in benefits administration products and platforms, preferably in a client‑facing or service delivery environment
• Demonstrated experience servicing clients and leading client‑driven initiatives in a benefits administration or benefits technology setting
• 2–5 years of direct project or program management experience, managing complex, cross‑functional initiatives
• Strong understanding of service delivery models, operational workflows, and annual enrollment cycles
• Proficiency with Smartsheet (strongly required), Jira, and related project management tools
• Working knowledge of Agile, Scrum, and Waterfall methodologies
• Exceptional communication, organization, and stakeholder‑management skills
• Ability to work independently in a remote environment while managing multiple priorities
• PMP certification preferred
• Experience leading or supporting annual enrollment projects at scale
• Background in benefits technology, consulting, or SaaS environments
• Experience driving enterprise‑level change or large‑scale operational improvement initiatives