Key skills
SaaSAccount ManagementSales
About this role
Role Overview
- Design and maintain the operational system that turns existing customers into growing revenue assets
- Work closely with CEO and oversee Account Management, Operations and Customer Support
- Develop playbooks for activation, renewals and internal expansion
- Maintain and analyze metrics related to sales funnel and client engagement
- Collaborate with CEO on renewals and study adoption/usage dynamics
Requirements
- Operated in B2C SaaS sales or adjacent categories (benefits, financial wellness, workforce, education, behavioral health, navigation, talent mobility)
- Worked in early-stage revenue environments pre-CRO and helped them scale
- Scaled usage/activation → renewal → expansion → NRR motions
- Navigated CHRO, Total Rewards, HR Ops, and Finance stakeholder dynamics
- Built commercial playbooks before inheriting them
Benefits
- Equity participation
- QSEHRA
- Dental
- Vision
- 401(k) match
- Disability & Life insurance