Manager, Workforce Systems

Role Overview

• Serve as the functional and operational owner of the UKG Workforce Management platform in workforce forecasting, labor demand modeling, advanced scheduling, reporting, and optimization.
• Act as the primary operations liaison to IT and technical teams, providing business requirements, participating in testing, and validating enhancements, integrations, and changes.
• Design, configure, and maintain end-to-end workforce inputs, parameters, and scheduling logic within UKG that align with operational needs and service targets.
• Ensure labor standards, rule sets, and other data inputs are accurate and maintained.
• Monitor WFM performance and outcomes, identifying continuous improvement opportunities across forecasting accuracy, schedule effectiveness, and workforce utilization.
• Configure and enhance automation and optimization features.
• Develop and optimize scheduling strategies and capabilities that balance service delivery, productivity, workforce availability, and cost through automation and artificial intelligence.
• Translate workforce planning and capacity management strategies into executable UKG configurations and schedules, ensuring alignment between long‑range planning and daily operations.
• Partner closely with Operations leaders to understand workflows, constraints, and execution challenges, ensuring solutions are operationally practical and scalable.
• Provide training, documentation, and change management for operational teams.
• Performs other duties as assigned.
• Complies with all policies and standards.

Requirements

• Bachelor's Degree Business, Operations, Management, Industrial Engineering, or related quantitative field or equivalent Required
• Master's Degree Industrial Engineering, Operations Management, Analytics, or related quantitative field Preferred
• 7-9 years Relevant workforce management experience, with a strong emphasis on forecasting, labor planning, and advanced scheduling Required
• 1-3 years Proven hands‑on UKG Workforce Management experience, including functional configuration and scheduling Required
• Proven experience designing and managing labor standards, demand models, and advanced schedules Required
• Prior involvement in UKG implementations, enhancements, or optimization initiatives strongly preferred Preferred
• Experience supporting field‑based, multi‑site, or high‑volume operational environments preferred Preferred
• Demonstrated ability to bridge strategic workforce planning and day‑to‑day operational execution Preferred
• Experience partnering with IT, Workforce Planning, Operations, and Finance in a matrixed environment Preferred
• Prior experience managing people or a team Preferred
• Deep functional knowledge of UKG Workforce Management capabilities Required
• Strong understanding of workforce forecasting concepts, capacity planning, labor productivity, and service‑level driven scheduling
• Analytical mindset with the ability to translate complex workforce models into usable operational outputs
• Experience working with automation, optimization logic, and exception‑based workflows Required
• Strong understanding of operational KPIs and workforce metrics (productivity, utilization, service levels, adherence)
• Strong communication skills, with the ability to explain complex workforce and system concepts clearly to operational stakeholders and influence others Preferred
• High attention to detail and commitment to data quality and governance
• Comfortable operating in both strategic design and hands‑on execution modes Preferred
• Continuous improvement orientation with a focus on advancing workforce capability maturity Preferred
• Experience with SQL and data extraction/transformation mechanisms Preferred.

Tech Stack

• SQL

Benefits

• Competitive weekly pay and bonus opportunities.
• Total job benefits valued at more than $10k*.
• 401(k) plan with company matching.
• Medical coverage plans customized to suit your needs.
• Paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 in tuition reimbursement per year.