Drive after-sales orders and revenue across the LATAM region including Mexico and Brazil through multi-channel customer engagement, consistently meeting or exceeding service sales targets
Own the sale of service solutions, including generating new business from service agreements, digital services, upgrades, software, and bundled lifecycle offerings
Partner with local service teams to support contract renewals and secure new agreements as customers exit warranty
Manage the full after-sales sales cycle, from lead qualification and inquiry response through quoting, negotiation, closure, and handover
Maintain an accurate and healthy sales pipeline with reliable CRM data, forecasting, KPIs, and reporting
Collaborate with Customer Support, Technical Helpdesk, Digital, Marketing, Supply Centres, and Product Management to deliver exceptional customer experiences and improve service offerings

Bachelor’s degree or equivalent experience; background in analytical instrumentation or service-led organizations is advantageous
Results-driven, proactive, and motivated by achieving targets and growing service revenue
Strong communicator and relationship builder, able to articulate value across diverse customer groups
Confident in sales negotiation, closing, and pipeline management, with CRM experience (e.g., Salesforce) or willingness to learn
Digitally curious and data-driven, using AI and digital tools to support lead generation, forecasting, and decision-making
Customer-focused, adaptable, and effective in fast-paced environments with a test-and-learn mindset
Collaborative and commercially aware, contributing to marketing initiatives, customer journeys, and business case development
Fluent in written and spoken English, Spanish, Portuguese

Aftermarket Sales Specialist

Key skills