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Solutions Architect – Amazon Connect at The AES Group | JobVerse
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Solutions Architect – Amazon Connect
The AES Group
Remote
Website
LinkedIn
Solutions Architect – Amazon Connect
United States
Full Time
1 week ago
$70 - $100 USD
No Visa Sponsorship
Apply Now
Key skills
AWS
Cloud
DynamoDB
ServiceNow
Analytics
Serverless
Lambda
S3
API Gateway
Salesforce
CRM
Communication
Presentation Skills
About this role
Role Overview
Architect and implement Amazon Connect contact center solutions end-to-end
Design and configure contact center capabilities, including: Contact flows (IVR, routing, self-service)
Queues, routing profiles, and agent experiences
Deliver POCs, pilots, and full-scale deployments with clear documentation and operational readiness
Integrate Amazon Connect with: AWS services (Lambda, S3, DynamoDB, API Gateway)
CRM platforms (Salesforce, Zendesk, ServiceNow, and custom CRMs)
Enable omnichannel experiences (voice, chat, tasks)
Implement analytics and insights using Amazon Connect Contact Lens
Provide guidance on best practices for scalability, reliability, security, and cost optimization
Collaborate with AWS partner teams and internal stakeholders to align architecture with business goals
Requirements
5+ years in solutions architecture and/or contact center technologies
Proven hands-on experience implementing Amazon Connect
Strong understanding of contact center concepts (IVR, routing, call flows)
Experience integrating cloud contact centers with backend systems and APIs
Familiarity with AWS serverless services (Lambda, API Gateway)
Strong communication, stakeholder engagement, and solution presentation skills
AWS Certified Solutions Architect – Professional
Tech Stack
AWS
Cloud
DynamoDB
ServiceNow
Benefits
Competitive salary
Opportunity for advancement
Training & development
Apply Now
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