The AES GroupRemote
Solutions Architect – Amazon Connect
United States
Full Time
1 week ago
$70 - $100 USD
No Visa Sponsorship
Key skills
AWSCloudDynamoDBServiceNowAnalyticsServerlessLambdaS3API GatewaySalesforceCRMCommunicationPresentation Skills
About this role
Role Overview
- Architect and implement Amazon Connect contact center solutions end-to-end
- Design and configure contact center capabilities, including: Contact flows (IVR, routing, self-service)
- Queues, routing profiles, and agent experiences
- Deliver POCs, pilots, and full-scale deployments with clear documentation and operational readiness
- Integrate Amazon Connect with: AWS services (Lambda, S3, DynamoDB, API Gateway)
- CRM platforms (Salesforce, Zendesk, ServiceNow, and custom CRMs)
- Enable omnichannel experiences (voice, chat, tasks)
- Implement analytics and insights using Amazon Connect Contact Lens
- Provide guidance on best practices for scalability, reliability, security, and cost optimization
- Collaborate with AWS partner teams and internal stakeholders to align architecture with business goals
Requirements
- 5+ years in solutions architecture and/or contact center technologies
- Proven hands-on experience implementing Amazon Connect
- Strong understanding of contact center concepts (IVR, routing, call flows)
- Experience integrating cloud contact centers with backend systems and APIs
- Familiarity with AWS serverless services (Lambda, API Gateway)
- Strong communication, stakeholder engagement, and solution presentation skills
- AWS Certified Solutions Architect – Professional
Tech Stack
- AWS
- Cloud
- DynamoDB
- ServiceNow
Benefits
- Competitive salary
- Opportunity for advancement
- Training & development