Performing equipment installations, preventive maintenance, and repairs on customer sites.
Troubleshooting and resolving technical issues remotely or onsite.
Providing training and guidance to customers on product operation and best practices.
Investigate and follow up on service complaints.
Spare parts management for the field, the role should be responsible for spare parts inventory management following company’s process.
Be responsible for improving data quality for both the installation base and service reports for the fields.
Second-line supports for no-Essenz products for distributors service team.
Promotion and renew service contract.
Cross-function support and others requested by company as needed.

Minimum of 5 years of experience in field service engineering within the medical device industry.
Strong knowledge of medical device systems, including hardware, software, and networking fundamentals.
Excellent manual dexterity and hands-on technical skills with a practical approach to repairs.
Proven ability to quickly diagnose and resolve complex technical issues under pressure.
Strong interpersonal and communication skills, capable of explaining technical concepts clearly to customers and internal teams.
Ability to work independently, prioritize tasks effectively, and manage multiple assignments.
A demonstrated eagerness to learn and adapt to new technologies and product updates.
Good command of English (both written and spoken) for documentation.
Bachelor’s degree in biomedical engineering, Electronics, or a related field.

Technical Service Engineer

Key skills