HCBA OCM Case Manager

Role Overview

• The case manager oversees the social and emotional needs of the client and their families
• Ensures all necessary documentation and eligibility for client support are met as discussed in the Plan of Treatment (POT)
• Assigned a caseload as part of the Case Management Team (CMT)
• Ensures proper tracking, charting, progress notes, and case records for each enrolled client within time guidelines
• Documents patient intervention and response to intervention accurately
• Ensures proper timekeeping and scheduling with supervisor
• Works collaboratively with the RN on their Case Management Team
• Reports all signs of abuse or neglect to the appropriate authorities
• Provides necessary documentation including Freedom of Choice, HIPAA regulations, and consent forms prior to case management work
• Ensures clients have active Medi-cal eligibility each month
• Schedules client visits as needed and attempts to complete visit records by the end of the second week of the month
• Follows-up or visits depending on client needs
• Completes case notes within 24 hours of work being done
• Completes Acuity Assessments and any other necessary assessments
• Works with participants, legal representatives, care providers to ensure safety and goals are met
• Develops goals associated with participants’ assessed needs and preferences
• Recognizes available services and provides referrals when necessary
• Implements the POT and identifies service providers to ensure timely service allocation
• Provides information, education, counseling, and advocacy to participants
• Assists patients and families in utilizing family and community agencies
• Establishes care coordination schedule based on participant needs and reassessments
• Respects patients’ and families’ rights and property as defined by federal and state laws
• Maintains confidentiality of patient and agency information conforming with HIPAA regulations

Requirements

• Masters of Social Work preferred
• BSW or Bachelors in a related field required
• Experience in a health care setting preferred
• Active drivers license
• Excellent verbal and written communication skills
• Proficiency in the use of computers
• Detail oriented and organized
• Proven ability to work in a faced paced environment
• Ability to meet assigned deadlines