Be an expert on Dataminr’s First Alert platform and develop a deep understanding of publicly available information and social media analytics use cases
Understand each customer’s mission sets and operational process to design and implement the programs that seamlessly integrate First Alert into their workflow
Build and maintain strong and effective client relationships, and act as a thought partner
Develop an understanding of customer use cases, internal decision-making nuances, and other key information necessary to manage and grow accounts
Conduct quarterly customer reviews to ensure service and product quality remain exemplary, identify growth opportunities, partner with cross-company teams to drive product adoption, find new use cases, and deliver customer satisfaction by bringing value to our customers daily
Serve as an advocate for our customers by collecting customer feedback, clearly articulating product recommendations for Dataminr product development, and presenting customer account health

Experience working with or in the German public sector and Defence, with knowledge and/or experience of publicly available information and social media analysis efforts of public sector organisations, including but not limited to military, law enforcement or emergency management
Bachelor's degree or equivalent relevant experience, plus 5 to 8 years of client-facing or product experience, ideally in the public sector vertical
Outstanding communication and presentation skills, with the ability to communicate complex concepts to both technical and non-technical audiences
Detail-oriented mindset with excellent project management skills, a strong focus on client experience, and the ability to manage multiple competing projects and deadlines with a high level of accountability
Tech-savvy approach with the ability to learn new software and CRM tools; SaaS or other technology-related experience is a plus
Ability to work independently and as part of a team
Willingness to travel domestically and internationally, up to approximately 35%
Ability to operate effectively within public sector and defence environments
Eligible to obtain the required security clearance

Customer Success Manager, International Public Sector

Key skills