Provide remote IT support via phone, chat, and ticketing system, resolving incidents and service requests within defined SLAs
Independently handle standard tickets and collaborate with global IT teams on complex or high-priority issues
Administer Active Directory (user accounts, computers, security groups, email groups, network access)
Troubleshoot Windows OS (Windows 10/7), Office 365, mobile device setup, hardware, peripherals, and wireless connectivity
Manage printer-related and end-user equipment issues (label, laser, inkjet, follow-me solutions)
Document processes, update knowledge base articles, and contribute to continuous service improvement initiatives.

3–5 years of IT experience, with at least 1 year in a Service Desk or customer-facing IT support environment
Strong hands-on troubleshooting skills across hardware, software, and network environments
Experience in multinational organizations operating under centralized governance models preferred
IT certifications such as ITIL v4, CompTIA A+, or Microsoft certifications are advantageous
Excellent English communication skills; additional languages are a plus

IT Support Specialist

Key skills