Coach in Real Time: Listen to calls, sit with reps during prospecting blocks, run live coaching sessions
Lead from the Front: Pick up the phone alongside your team to model techniques
Build a Phone-First Culture: Champion a culture where the phone is the primary weapon
Shape Outbound Strategy: Bring front-line intelligence and creative approaches to Amex GBT's evolving outbound playbook
Own Team DNA & Culture: Know every person on your team
Make Data-Informed Decisions: Use analytics to inspect what you expect
Drive Cross-Functional Impact: Represent your team across the organization with credibility
Attract & Retain Top Talent: Identify high-potential sales development talent
Measure What Matters: Understand what's happening with your team's performance

Manager, NA Sales Development

Key skills