Lead end-to-end client projects across ServiceNow applications (e.g., IRM, ITSM, CSM, HRSD, SecOps, etc.), ensuring high-quality delivery.
Serve as the primary client contact for engagements, building trusted relationships and managing expectations.
Translate complex business requirements into scalable, effective ServiceNow solutions.
Facilitate workshops and design sessions with clients to shape solution direction.
Configure, customize, and extend ServiceNow applications, while overseeing execution by staff-level team members.
Deliver sales demos to prospective clients, showcasing ServiceNow capabilities and Crowe’s approach.
Support proposal development, SOW creation, and pre-sales activities.
Mentor and train junior staff, supporting their technical and consulting skill growth.
Contribute to internal best practices, accelerators, and knowledge sharing to enhance delivery quality.
Collaborate with leadership on thought leadership and practice-building initiatives.

2+ years of direct ServiceNow implementation experience.
Ability to independently lead client projects and contribute to business development.
Strong track record of delivering ServiceNow solutions that meet client needs.
Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field preferred.
Willingness to travel up to 30% as needed for client engagements.

Senior ServiceNow IRM Consultant

Key skills