Ensure that every customer derives the most value possible from the platform leading to retention and business expansion
Identify, comprehend and clearly articulate customers' requirements to generate an end-to-end solution to their business challenges
Develop a deep understanding of customer needs and tie them to specific Sprinklr use cases, product features, benefits and value propositions
Analyze and elevate customer’s consumption of contract, adoption of the product and generation of upsell or cross-sell
Act as day-to-day contact for stakeholders in brand, agencies and for System Administrators
Assist world’s leading brands and their agencies in seamlessly building social media campaigns & process-flows mapped to their business needs, through Sprinklr
Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solutions so client expectations regarding platform use-cases and functionalities are fulfilled
Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements
Proactively identify opportunities to improve operational efficiencies and find suitable entities which could benefit from utilising AI to drive greater ROI
Establish and nurture senior level relationships built on trust, develop client champions and identify key stakeholders
Capture development areas for product improvement and collaborate with product managers and engineering for necessary corrective actions
Actively make sure you are knowledgeable on native channel’s products package
Work with clients to improve the social service itself and its alignment with the client's core business
Provide on-going training support and ad hoc training sessions to always keep customers educated on Sprinklr’s know-hows
Actively make sure that you are knowledgeable on all Sprinklr software products
Requirements
4+ years of experience in account management at a brand, agency or tech company
Experience in web technologies, CRM or SaaS platforms and digital marketing experience across social platforms
Strong product acumen & evangelization experience with the aptitude to learn new products
Analytical mind-set with attention to detail along with excellent problem-solving and critical-thinking skills
Ability to think independently and learn as a member of a team
Ability to identify and clearly articulate issues clients are facing and capability of devising & implementing their solutions
Ability to work in a highly challenging & competitive environment while delivering high quality of customer service
Ability to work effectively under tight deadlines and juggle several assignments & projects simultaneously, while maintaining high standard of excellence
Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and commitment to client delight
Ability to interpret industry trends across different verticals & lines of businesses
Advanced analytical skills with proven competency in data tools & methodologies
Ability to collate, harmonise and visualise data and present the statistical merit in a business case
Industry specific knowledge across different verticals or lines of business preferred
Demonstrated experience with, and a passion for, the social technology universe (i.e., Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok)
Direct experience in working with a social media management software is preferred
Strong time management skills including the ability to prioritize tasks and maintain accurate time tracking for billing purposes
Benefits
Voluntary healthcare coverage in countries where applicable
Paid time off to recharge and spend time with loved ones
Open Mentoring Program designed to create meaningful connections that support growth