Lead end-to-end implementation of Sprinklr's CCaaS solutions for complex enterprise clients
Define implementation strategy and solution architecture aligned with customer goals
Mentor and guide junior consultants
Own customer engagements as the primary senior point of contact
Proactively identify potential risks, technical challenges, and optimization opportunities
Conduct advanced health checks and audits for key customers
Lead client discovery workshops and requirement gathering sessions
Drive stakeholder alignment across product, engineering, and customer success teams
Deliver expert-level consultation on Sprinklr capabilities, integrations, and CCaaS best practices
Establish trusted advisor relationships with customer champions and executive stakeholders

5+ years of experience in deploying Voice and Non-Voice Contact Center applications
Proven track record in leading complex implementation projects
Deep understanding of voice technologies, protocols (TCP/IP, VOIP, SIP, RTP, WebRTC), and contact center infrastructure
Proficiency in platform configuration, system architecture, API integrations, and VoIP troubleshooting tools
Experience integrating with CRMs like Salesforce Service Cloud and other customer engagement platforms
Development experience with Groovy, JavaScript, and/or scripting for integrations is a plus
Strong leadership, mentoring, and client-facing communication skills
Ability to manage multiple complex projects in a fast-paced, dynamic environment
Business proficiency in Korean and English is mandatory.

Senior Implementation Consultant – CCAAS

Key skills