Project manage the new product launch process for the customer, from point of sale, through onboarding, launch and adoption.
Create, maintain and evolve comprehensive enablement programs for MSPs and CSPs to leverage as they go to market with SmartMDU.
Develop enablement content including success roadmaps, enablement guides, knowledge articles, videos, employee and property manager training materials.
Lead Smart MDU go to market planning efforts with MSPs and CSPs.
Partner with Product, Marketing, Services, Success, and Sales teams to help create compelling multi-dimensional solutions that deliver exceptional value to Managed Service Providers (MSPs) and Communication Service Providers (CSPs).
In conjunction with the above, help develop and successfully deploy use cases for Smart MDU.
Collaborate with Marketing to develop compelling Market Activation content for MSPs and CSPs to utilize in their go to market efforts.
Gather product feedback for continuous product enhancements and improved user experience and help customers plan to maximize their benefit with new feature releases.
Effectively communicate, validate, and propagate self-service and digital assets for customers.
Participate in broader support of the Calix Community through authoring best practice articles and collaborating with Marketing to create compelling customer case studies.
Consistently drive customers’ success with our Smart MDU Solutions.
Requirements
8+ years’ experience in relevant solution/product management, marketing or success.
1-3+ years of direct customer advocacy and engagement experience in customer success, professional services consulting, project management or account management functions.
Experience in the MDU market required.
Experience with Managed Service Providers required.
Experience in both B2B and B2B2C marketing preferred.
Experience developing enablement content and developing and delivering training preferred.
Project management experience preferred.
Experience in SaaS, Telecommunications or commercial Wi-Fi industry preferred.
Thorough understanding of marketing and launch processes for hardware and software.
Ability to learn/understand technical aspects of the network and solutions to deliver Wi-Fi.
Strong written communication and public speaking/presentation skills.
Demonstrated ability to think strategically, execute tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment.
Proactive nature, approaching all situations with an empathetic and patient manner.
Working knowledge of Microsoft Office.
Must have a valid driver's license.
Benefits
As a part of the total compensation package, this role may be eligible for a bonus.