You will be the trusted point of contact for a portfolio of 20 to 40 clients across the United States and Canada.
Ensure timely, accurate, and professional support by managing inquiries, troubleshooting technical issues, and guiding users through software features.
Handle multiple priorities, provide real-time assistance via phone, chat, and email, and maintain a clear and friendly communication style.
Manage incoming support requests, triage emails and calls, create tickets when needed, and resolve issues efficiently.
Address concerns from password resets to functionality questions with professionalism and accuracy.
Collaborate closely with Developers and Business Analysts, actively engage in group communication channels to share findings.

2+ years of experience in technical customer support, ideally in a startup or high-growth environment.
You thrive in a fast-paced setting where your initiative, drive, and autonomy meet and exceed the needs of customers.
Proficient with Microsoft Office, databases, and remote access tools.
You have a growth mindset and can quickly come up to speed on new releases and functionality.
Comfortable learning and adapting to new technologies, including chatbots, automated ticketing systems, and AI-enhanced help desk platforms.
Analytical, detail-oriented, and client-focused with strong critical thinking, problem-solving, and organizational skills.
Excellent verbal and written communication skills.

Challenges. You are seeking a customer support role where no two days are the same.
Impact. At Infinity, we have built a focused, fun, and collaborative remote environment where talented individuals come together to create something meaningful.
Professional growth. You will work alongside a manager who brings a coaching mindset to leadership; someone who wants to support you as a valued team member and unique individual.
Continuous learning, internal mobility, and advancement opportunities within Infinity, Aquila, or another business line.

Customer Support Specialist

Key skills