Support the design and ongoing improvement of organization-wide planning, prioritization, and review processes
Help maintain and evolve operating rhythms (e.g., planning cycles, progress reviews, leadership forums) that drive alignment and accountability
Coordinate across teams and functions to ensure priorities are understood, dependencies are surfaced, and work is aligned to strategy
Identify gaps in how strategy translates into day-to-day work by integrating data, stakeholder input, and organizational context to diagnose root causes and propose improvements to systems, processes, and coordination mechanisms
Develop and evolve internal communication strategies that support organizational clarity and shared understanding
Define and maintain communication channels, structures, and practices that connect strategy, decisions, and ongoing work
Identify breakdowns in information flow and design solutions to improve transparency, accessibility, and alignment
Lead key organizational communication channels (e.g., all-hands, leadership updates, organization-wide announcements)
Translate leadership priorities, strategic decisions, and progress updates into clear, actionable communications
Manage timelines, materials, and processes that support consistent and effective communication and coordination
Support organizational change efforts by helping translate evolving priorities into clear guidance, timelines, and expectations
Partner with leadership to coordinate communication and alignment during periods of change (e.g., new initiatives, structural shifts, planning transitions)
Help staff understand what is changing, why it matters, and how it impacts their work
Demonstrate active listening and model constructive dialogue, especially during periods of change or uncertainty.
Support the synthesis of reporting outputs into clear insights and internal updates
Help ensure progress tracking informs decision-making and is accessible across the organization
Support emerging Strategic Operations priorities, cross-functional initiatives, and special projects as needed
Requirements
7+ years of experience in strategy and operations, internal communications, organizational effectiveness, or leadership support roles
Excellent written, visual, and verbal communication skills, with the ability to translate complex ideas into clear, actionable outputs
Experience working closely with senior leaders, with the ability to navigate across functions and influence without direct authority
Demonstrated experience supporting planning, reporting, or operational processes that drive alignment, accountability, and decision-making
Experience designing and implementing internal communications strategies and systems that support organizational clarity and shared understanding
Familiarity with service design principles and human-centered practices, and experience applying these approaches to internal systems, workflows, or organizational processes
Strong ability to synthesize complex information (e.g., strategy, decisions, progress) and translate it into clear, accessible formats for different audiences
Strong project management and coordination skills, with the ability to balance multiple competing priorities while maintaining high quality on mission-critical deliverables — even as organizational needs and timelines shift
Experience supporting organizations through periods of change by providing clear communication, structured coordination, and thoughtful sequencing of information
Ability to work iteratively as priorities evolve, helping the organization adapt to new opportunities and constraints
Demonstrated curiosity and creativity for improving organizational systems and practices, including thoughtful experimentation with emerging tools (such as AI) to strengthen workflows, communication, and coordination
Ability to successfully pick up new systems quickly — we use G-Suite, Slack, and Asana for internal communications and project management.
High level of integrity — ability to handle sensitive information with discretion and maintain confidentiality.
Benefits
Laptop provided
A one-time $700 payment for remote environment setup; $200 stipend (in first paycheck) and up to $500 reimbursement, in accordance with our equipment policy
Cell phone and/or internet reimbursement of $50 per month
$500 annual (per calendar year) stipend towards professional development; prorated at time of hire
Up to $500 of professional development funds can be rolled over each year, up to a maximum of $1000
Training / guidance for staff required to utilize AI as part of their role, plus opportunities for employees to gain AI-related skills to support job and career growth
Employees receive a 100% employer match on the first 3% of contributions.
Employees with 3+ years of service receive an additional 50% match on contributions between 3% and 5%, for a maximum employer contribution of 5%
At least one no cost health insurance option for full-time employees for employee-only coverage
A minimum of 80% of the cost of dependent coverage
Open personal time off (subject to manager approval), a minimum of 14 paid holidays, and an org-wide closure from Christmas Day through New Year's Day
Paid sick time; up to 96 hours annually
17 weeks of paid parental and family leave
3 weeks of paid sabbatical after 5 years of service