Associate Director – Strategic Operations

Role Overview

• Support the design and ongoing improvement of organization-wide planning, prioritization, and review processes
• Help maintain and evolve operating rhythms (e.g., planning cycles, progress reviews, leadership forums) that drive alignment and accountability
• Coordinate across teams and functions to ensure priorities are understood, dependencies are surfaced, and work is aligned to strategy
• Identify gaps in how strategy translates into day-to-day work by integrating data, stakeholder input, and organizational context to diagnose root causes and propose improvements to systems, processes, and coordination mechanisms
• Develop and evolve internal communication strategies that support organizational clarity and shared understanding
• Define and maintain communication channels, structures, and practices that connect strategy, decisions, and ongoing work
• Identify breakdowns in information flow and design solutions to improve transparency, accessibility, and alignment
• Lead key organizational communication channels (e.g., all-hands, leadership updates, organization-wide announcements)
• Translate leadership priorities, strategic decisions, and progress updates into clear, actionable communications
• Manage timelines, materials, and processes that support consistent and effective communication and coordination
• Support organizational change efforts by helping translate evolving priorities into clear guidance, timelines, and expectations
• Partner with leadership to coordinate communication and alignment during periods of change (e.g., new initiatives, structural shifts, planning transitions)
• Help staff understand what is changing, why it matters, and how it impacts their work
• Demonstrate active listening and model constructive dialogue, especially during periods of change or uncertainty.
• Support the synthesis of reporting outputs into clear insights and internal updates
• Help ensure progress tracking informs decision-making and is accessible across the organization
• Support emerging Strategic Operations priorities, cross-functional initiatives, and special projects as needed

Requirements

• 7+ years of experience in strategy and operations, internal communications, organizational effectiveness, or leadership support roles
• Excellent written, visual, and verbal communication skills, with the ability to translate complex ideas into clear, actionable outputs
• Experience working closely with senior leaders, with the ability to navigate across functions and influence without direct authority
• Demonstrated experience supporting planning, reporting, or operational processes that drive alignment, accountability, and decision-making
• Experience designing and implementing internal communications strategies and systems that support organizational clarity and shared understanding
• Familiarity with service design principles and human-centered practices, and experience applying these approaches to internal systems, workflows, or organizational processes
• Strong ability to synthesize complex information (e.g., strategy, decisions, progress) and translate it into clear, accessible formats for different audiences
• Strong project management and coordination skills, with the ability to balance multiple competing priorities while maintaining high quality on mission-critical deliverables — even as organizational needs and timelines shift
• Experience supporting organizations through periods of change by providing clear communication, structured coordination, and thoughtful sequencing of information
• Ability to work iteratively as priorities evolve, helping the organization adapt to new opportunities and constraints
• Demonstrated curiosity and creativity for improving organizational systems and practices, including thoughtful experimentation with emerging tools (such as AI) to strengthen workflows, communication, and coordination
• Ability to successfully pick up new systems quickly — we use G-Suite, Slack, and Asana for internal communications and project management.
• High level of integrity — ability to handle sensitive information with discretion and maintain confidentiality.

Benefits

• Laptop provided
• A one-time $700 payment for remote environment setup; $200 stipend (in first paycheck) and up to $500 reimbursement, in accordance with our equipment policy
• Cell phone and/or internet reimbursement of $50 per month
• $500 annual (per calendar year) stipend towards professional development; prorated at time of hire
• Up to $500 of professional development funds can be rolled over each year, up to a maximum of $1000
• Training / guidance for staff required to utilize AI as part of their role, plus opportunities for employees to gain AI-related skills to support job and career growth
• Employees receive a 100% employer match on the first 3% of contributions.
• Employees with 3+ years of service receive an additional 50% match on contributions between 3% and 5%, for a maximum employer contribution of 5%
• At least one no cost health insurance option for full-time employees for employee-only coverage
• A minimum of 80% of the cost of dependent coverage
• Open personal time off (subject to manager approval), a minimum of 14 paid holidays, and an org-wide closure from Christmas Day through New Year's Day
• Paid sick time; up to 96 hours annually
• 17 weeks of paid parental and family leave
• 3 weeks of paid sabbatical after 5 years of service