Taking part in proactive knowledge transfer activities with incumbent suppliers
Code review and quality analysis including the review of complete services, including the implementation of code scanning tooling
Reviewing and improving technical documentation such as architecture overviews, deployment process definition and incident resolution runbooks
Ensuring that all requests for support are dealt with according to a set standards and procedures, and suggesting ways to improve those processes over time
Participating in incident investigation/root cause analysis and delivering technical solutions targeting the root cause within agreed SLAs
Implementing application enhancements to improve business performance, applying a holistic product lens to services
Providing out of hours support where necessary
shifts managed via on-call rota
Automating and improving the monitoring of application performance including the setting up of cloud and application level monitoring tooling
Updating documentation such as knowledge base articles, playbooks and service definitions
Applying test-driven development, ensuring appropriate test coverage and evidencing the outcomes of testing
Design, build and maintain CI/CD pipelines including automated testing supporting multiple environments
Being an active member of Made Tech’s communities of practice, sharing knowledge and learning from others.

Application Coding: Success applicants can demonstrate making changes or bug fixing to an application code base.
You’ll have experience of common IT Service Management(ITSM) tooling such as ServiceNow, ZenDesk, PagerDuty and/or JIRA Service Desk
You’ll have experience of working with agile methodologies and agile ways of working
You’ll have experience of incident management
You’ll have experience of cloud technologies such as AWS.
You’ll be experienced with at least one programming language and be able to demonstrate knowledge of SOLID principles, Object-Oriented programming and TDD
You’ll be familiar with IaC (Infrastructure as Code) such as Terraform
SC Eligibility
An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects.

Application Support Engineer

Key skills