Provide expert-level support across Oracle Finance Cloud modules
Troubleshoot complex issues across the Procure-to-Pay (P2P) and Record to Report (R2R) lifecycle
Analyse and resolve ServiceNow tickets, adhering to SLAs
Support end user training sessions on Oracle Fusion new processes and functions
Act as a primary point of contact for business users regarding Oracle Fusion-related queries and issues
Allocate and supervise work across team members
Mentor and guide junior analysts

Expertise in Oracle Fusion
Minimum 12+ years of hands-on experience in Finance ERP application support, maintenance, or implementation
Strong practical knowledge of Oracle Fusion configurations
Proven experience in managing teams, including task allocation and performance supervision
Background in captive organizations within the banking, insurance, or financial services sectors
Strong interpersonal and communication skills for effective collaboration with cross-functional stakeholders
Bachelor's Degree in any discipline, preferably in Finance or IT
Master’s degree in Finance or equivalent certifications
Oracle certifications in P2P or R2R modules

AVP – Oracle Fusion Support Lead

Key skills