Oversee multiple specialties, providing strategic leadership and direction through senior managers and managers.
Accountable for developing and executing strategies and business plans that align with functional objectives and priorities.
Lead end-user computing and workplace technology initiatives, ensuring efficient onboarding, offboarding, procurement, inventory, deployment, support, and tracking.
Establish a vision and strategy aligned with business goals, connecting stakeholders, building strong teams, and managing resources effectively.
Drive the implementation of improved computer and equipment deployment processes.
Provide leadership for a 24x7x365 global help desk.
Manage end user hardware assets in ServiceNow CMDB.
Lead and govern large-scale, enterprise-wide hardware procurement initiatives.
Provide fiscal stewardship of a multi-million dollar capital budget.
Oversee related solutions engineering to enhance service delivery and user satisfaction.
Develop self and others by fostering openness, curiosity, and career growth.

12+ years of experience in IT service delivery, with 5+ years in management roles.
Proven expertise in end-user computing technologies, including Microsoft SCCM, Windows, Office, Outlook, email, browsers, networking, and file sharing.
Experience leading and developing help desk teams and implementing AI-driven solutions.
Strong strategic thinking and product management mindset.
Deep executive presence and ability to self-drive.
Transformative / modernizing approach.
Deep DEX experience with proven success.
Proficiency in ITIL processes and industry best practices.
Ownership of budget and resources with a focus on cost savings and service improvements.
Knowledge of Continuous Improvement and Lean Six Sigma methodologies.

A bonus and/or long-term incentive units may be provided as part of the compensation package
Full range of medical, financial, and/or other benefits

Director, End User Services

Key skills