Assess business needs, outline detailed analyses, compose user stories with explicit descriptions and acceptance criteria,
Establish business acceptance testing plans and strategies, and offer solutions for medium to high complexity business needs.
Collaborate with a diverse team of team members within Fidelity’s Workplace Consulting Unit’s Digital Solutions Technology teams to reach business goals.
Approach problems with curiosity and creativity, always looking for innovative solutions and new ways to add value.
Work well across teams, valuing diverse perspectives and fostering a culture of trust and shared success.
Adept at juggling multiple priorities—while staying focused and organized.
Take initiative, ask thoughtful questions, and actively seek learning opportunities to grow both personally and professionally.
Excel in environments where the path isn’t always clear, using strategic thinking and adaptability to navigate uncertainty.
Bring clarity and confidence to both written and verbal communication, ensuring alignment and momentum across stakeholders.

5+ years of experience in business analysis techniques including benchmarking, business rules analysis, risk analysis, user personas, UAT, and product documentation.
Experience supporting product development teams handling interconnected products.
Experience contributing to the development of multiple products simultaneously, including managing overlapping priorities, coordinating with multi-functional teams, and ensuring consistent delivery of business requirements across diverse initiatives.
Strong analytical and problem-solving abilities to capture/document requirements and identify improvement opportunities.
Agile approach with background in tools like Jira, Confluence, and Miro or comparable experience.
Proficient in crafting and implementing SQL queries for analyzing data and developing test scenarios.
Familiarity with tools like Postman, Bruno, Insomnia; understanding of how to call APIs, analyze responses, and review Swagger documentation.
Highly organized and experienced in crafting documentation for SaaS products and web applications.
Proficient in Confluence for structured documentation.
Skilled in employing Figma or comparable tools to assess UI/UX creations.
Proficient with Miro or equivalent experience for UX and project management diagramming.
Experience with UML and diagramming tools such as Draw.io, or Visio for process flows and architecture diagrams.
Familiarity with Content Management Systems (CMS).

comprehensive health care coverage and emotional well-being support
market-leading retirement
generous paid time off and parental leave
charitable giving employee match program
educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career

Business Analyst – Digital Solutions

Key skills