Act as the first point of contact for technical support providing guidance and resolving issues using multiple communication channels including emails & phone calls
Log support interactions & technical solutions using our ticketing system to track issues and help identify trends
Keep our customers and third parties up to date on issues
Collaborate with our Level 2 and Field Services teams to ensure
Contribute to our Knowledge Base to build our global understanding of issues

Previous experience in a customer-facing support or helpdesk environment
Technical aptitude with the ability to learn new software applications
Excellent written and verbal communication skills with a focus on clarity and professionalism
Ability to multitask and prioritise work during high-volume periods
Able to work both as a team and on your own

Support Agent

Key skills