Oversee a team of key account managers who leverage the entire Slice platform to power their shops that are critical to our business
Manage a small portfolio of Key Accounts as well as escalations, cancellations and customer complaints
Ensure shop partners receive timely, proactive, and solutions-oriented support that exceeds their expectations
Partner cross functionally across Slice to ensure the shop success checklist is applied to all Key Accounts
Play a crucial role in the growth & success of your team, and by extension their shop partners and Slice

4+ years of experience managing enterprise-level clients in a B2B or marketplace environment (experience in the restaurant or hospitality industry is highly preferred)
Strong track record of individual performance
Proven ability to manage complex, high-value accounts with a focus on retention and growth
Proven ability to handle customer complaints, escalations, or high-risk situations with calm and clarity
Demonstrated the ability to mentor peers, bring a positive mindset, lead projects, share best practices, and serve as a trusted point of contact for team support and guidance.
Evidence of strong analytical ability to interpret complex data sets and translate insights into actionable strategies to improve performance metrics
Strong interpersonal, communication, and negotiation skills
Proficiency in Salesforce, Slack, Excel, and other account management tools
Fluency in multiple languages(English & Spanish) and proficiency on the Slice platform, products and our customer base is a strong plus

Premium medical insurance
Personalized training at the start of your position, followed by continuous training to ensure you succeed!
Company structure that encourages career development, strong career path in sales; you will be recognized for hard work
Close partnership with account management team leads and trainers that provide all the coaching you need

Account Manager

Key skills