Partner Migration Hub Operations Analyst

Role Overview

• Lead the audit, cleaning, and consolidation of partner migration data, including commercials, contracts, content, and product information to ensure fully accurate, lossless migration across networks.
• Design and prepare structured batch upload files and support execution within Salesforce and other CRM systems.
• Define and maintain mappings between Network A and Network B to ensure consistency and integrity across systems.
• Develop and localize network-specific content and operational assets required for successful partner activation in the new environment.
• Support the design and continuous improvement of migration and onboarding journeys, identifying friction points from notice to first transaction.
• Track key KPIs (e.g., migration completion rate, onboarding time), detect stalled partners, and define intervention strategies.
• Identify stalled states and coordinate proactive outreach through PMH agents to re-engage partners and unblock migration progress.
• Build dashboards, deliver insights, and collaborate across PMI, Partner Ops, Integrations, Value Management, and Partnerships teams.
• Inspire and empower others by genuinely caring for your own wellbeing and your colleagues, creating a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Requirements

• 2–5 years in Operations, CX Ops, Finance Ops, RevOps, or analytical roles in fast-paced environments.
• Strong hands-on experience with Salesforce and CRM data structures.
• Confident using pivot tables, VLOOKUPs, and data analysis techniques.
• Ability to translate complex datasets into operational actions and insights.
• Comfortable working across multiple stakeholders and cross-functional teams.
• Able to operate independently in ambiguous, fast-changing environments.
• Strong understanding of sales cycles, partner journeys, and operational processes.
• English is mandatory; additional languages (German, Spanish, Portuguese) are a plus.
• Experience in multi-sided platforms (e.g., Uber, Rappi, iFood) is highly valued.

Benefits

• Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.
• Health insurance.
• As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. We offer all employees a one-time reimbursement to set up their home office equipment and a monthly work allowance to help cover the costs of working from home.
• Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.
• We know how important it is to take time away from work to recharge. Employees receive a minimum of 25 days paid holiday per year with an additional day for each year of tenure (up to 5) in addition to annual holidays (including an extra holiday on your birthday!).
• Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.
• Access world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.
• You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters.