Student Customer Support, Client Advisory

Role Overview

• You answer questions from our French-speaking customers by phone in a friendly, professional and solution-oriented manner.
• You handle customer requests by email, clarify issues and ensure proper follow-up.
• You take part in online meetings with prospective customers, help explain our product and answer questions.
• You help maintain a clear overview of requests, feedback and ongoing topics, and contribute to improving our processes.
• When there is a more technical issue, you escalate it internally and help surface important customer feedback.

Requirements

• Languages: Native-level French; German or English at least B2, ideally C1
• You enjoy interacting with people and instinctively look for a solution instead of saying "that's not possible"
• You are organized, reliable, and able to work independently
• You don't need to be an expert, but you should be eager to understand what we do.

Tech Stack

• Vue.js

Benefits

• An interesting student job with 15 to 20 hours per week
• A young, motivated team with a straightforward and open culture
• A premium, innovative product and a real market with strong growth
• Concrete responsibilities with a lot of customer contact
• Attractive compensation tailored to your profile