Handle high amounts of live chat and incoming emails
Provide accurate, valid and comprehensive information
Follow communication procedures, guidelines, and policies
Support other business units with customer liaison, accurately document customer requests
Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
Go the extra mile to engage customers

College degree or above
Fluent Portuguese language, and advanced English is required to effectively coordinate with partners and stakeholders
Minimum 1 year experience in customer service, preferably in finance or e-commerce industry
Outstanding new graduates are also welcomed to apply
High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
Ability to work under pressure, strong communication skills and exceed beyond expectation
Passionate for customer service industry and can accept to work under different work shifts
Positive about the crypto industry
Willing to work weekends and irregular hours which will include night shifts

Competitive salary and company benefits
Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Customer Service Representative, Portuguese

Key skills