Develop and execute strategic business plans and marketing initiatives to achieve gross written premium, new business, and profit targets.
Support the growth of Consumer Direct channels by enhancing digital and call center experiences.
Define and document business and technical requirements for growth-driven strategic initiatives.
Lead cross-functional projects as a business owner or Agile Product Manager, prioritizing backlogs and delivering customer-centric solutions.
Partner with stakeholders across the enterprise to design, implement, and optimize digital capabilities and tools.
Conduct A/B testing and leverage performance-based solutions to drive continuous improvement.
Translate data and research into actionable insights to enhance customer experience and business outcomes.
Monitor market trends and competitive intelligence to inform product development and go-to-market strategies.
Develop prototypes, support implementation, and communicate deliverables to senior leadership.
Collaborate with analytics teams to measure performance and assess the impact of customer experience initiatives.

6+ years of professional experience in the field
Proven background in analytics, performance reporting, process improvement, and customer experience initiatives.
Experience leading cross-functional projects and working in Agile environments.
Strong understanding of digital channels, user research, and customer insights.
Bachelor’s degree required.
Experience using Google Analytics, Adobe Analytics and Mixpanel
Experience in product marketing and digital strategy.
Proficiency in developing user stories and business requirements.

Competitive compensation and benefits package:

Note: Benefits differ based on employee level.

Customer Experience Product Manager

Key skills