Develops and delivers technical and application training programs for Caterpillar dealers and customers
Deliver machine commissioning services to customers
Gathering customer service performance data to measure success of the training programs
Monitoring ROIs and taking appropriate measures to improve training effectiveness
Reviewing and maintaining training materials to ensure compliance with organisational policies and procedures
Analysing new training methods, tools, and content options to determine feasibility for future training programs
Consulting business partners on training requirements

Develops and delivers technical and application training programs
Knowledge of the values and practices that align customer needs and satisfaction
Knowledge of customer service concepts and techniques
Knowledge of techniques, roles, and responsibilities in providing technical or business guidance
Knowledge of the decision-making process and associated tools and techniques
Understanding of effective communication concepts, tools and techniques
Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational problems
Knowledge of relationship management techniques
Knowledge of training processes and procedures

Training Consultant

Key skills