Customer Success Specialist

Role Overview

• Serve as the secondary point of contact for an assigned portfolio of government and public‑sector clients, delivering exceptional service, strategic guidance, and ongoing support to ensure long-term success and retention.
• Provide comprehensive asset processing onsite to ensure clients are confident and effectively using the GovDeals auction marketplace.
• Drive increased client utilization and performance through scheduled outreach, and consultative recommendations that help clients maximize auction outcomes and revenue.
• Collaborate closely with Territory Sales Representatives to support new client acquisition, strengthen existing relationships, and proactively defend accounts against competitive threats.
• Deliver hands-on, in-field client support, including asset cataloging, gathering detailed descriptions, and photographing items across a variety of indoor and outdoor environments and weather conditions.
• Monitor and review client auction listings to ensure high-quality asset presentation, compliance with best practices, and adherence to sound auction standards that protect both client interests and the GovDeals brand.
• Identify inactive or underutilized accounts and partner with leadership to develop and execute targeted re-engagement strategies that renew client participation and drive incremental growth.
• Present to prospective clients as needed, clearly articulating the value of the GovDeals platform and demonstrating how it supports transparency, efficiency, and revenue generation for public agencies.
• Act as a professional ambassador for GovDeals, consistently demonstrating integrity, responsiveness, and expertise when interacting with government entities and the public sector.
• Other duties as assigned.

Requirements

• Associate’s degree preferred. Prior coursework or experience related to business, public administration, sales, or customer service is a plus
• 1 – 2 years of hands-on experience in field based, operational, customer service, or support role preferred.
• Experience in a role requiring frequent travel, working onsite at customer locations, in field services, logistics, inspections, or similar hands-on roles is highly desirable.
• Experience working with government agencies or public‑sector organizations is a plus but not required.
• Strong attention to detail with the ability to accurately document assets, descriptions, and supporting information.
• Comfortable working independently in the field with limited supervision.
• Clear written and verbal communication skills.
• Ability to collaborate effectively with Account Managers, sales teams, and internal partners.
• Comfortable using web-based platforms, digital cameras or mobile devices, and standard business software (email, spreadsheets, online tools).
• Organized and reliable, with the ability to manage travel schedules and competing priorities.
• Excellent written and verbal communication skills, with the ability to deliver effective training, conduct professional presentations, and clearly articulate platform value to diverse audiences.
• Strong eye for detail when reviewing auction listings, asset descriptions, and images to ensure accuracy, quality standards, and best practices are met.
• Highly self-motivated with the ability to manage a remote workload, prioritize competing demands, and maintain productivity with minimal supervision.
• Capable of providing hands-on assistance including asset cataloging, gathering descriptions, and photographing items in indoor and outdoor environments and varying weather conditions.
• Willing and able to travel approximately 75% of the time within the assigned territory to support client needs.
• Comfortable navigating changing client needs, environments, and priorities while maintaining a solution-oriented, service-focused approach.
• Demonstrates professionalism, credibility, and sound judgment when interacting with government entities, public-sector stakeholders, and the general public.

Benefits

• Competitive wages
• Healthcare (medical, dental, vision, prescription drugs, FSAs)
• 401(k) plan
• Paid time off (PTO) and holidays
• Paid parental leave
• Life and disability insurance
• Employee Assistance Program (EAP)
• Professional development and tuition assistance