Key skills
RCommunication
About this role
Role Overview
- Communicate daily with global contractors
- Support contractors in using the SafeContractor software
- Respond to contractors' questions
- Guide contractors through completing their assessment file
- Follow up on contractors' files
- Explain the processes required to comply with client requirements
- Answer incoming calls from contractors regarding the SafeContractor system
- Maintain strong relationships with contractors
- Contribute to achieving department objectives according to established performance indicators
- Assist with onboarding new team members
- Participate in weekly departmental or cross-departmental meetings
- Provide support and guidance to the R&D team
- Handle client complaints and propose appropriate solutions
- Contribute to improving customer service
- Perform any other tasks related to the customer service function
Requirements
- High school diploma (required)
- Bilingual (French/English, written and spoken)
- Relevant customer service experience
- Comfortable with computer tools
- Patience
- Sense of deadlines
- Excellent verbal and written communication skills
- Dependability and punctuality
- Passion for customer service
- Ability to work independently
- Team player
- Adaptability and tolerance for change
- Strong organizational skills
- Good stress and priority management
Benefits
- Integrated mental health and wellness support
- Vacation — starting at 3 weeks
- Wellness days and an annual giving day — an additional opportunity to do something for yourself or give back to the community
- Comprehensive medical and dental coverage
- Year-end company closure to allow you to rest and recharge
- LinkedIn Learning license for upskilling and development