Provide day to day operational support for both the Delegated UM and CM teams
Assisting patients with scheduling, referrals, and paperwork as needed
Support of inbound and outbound phone and fax queues
Updating patient information and making changes in electronic medical record platforms
Directly supporting the Case Managers with administrative tasks
Develop relationships with local agencies and community resource organizations
Collaborate and effectively communicate with internal departments, external partners, and vendors by supporting the UM/CM inbox’s
Efficiently navigate between multiple electronic platforms
Support ad hoc processes for improved workflow optimization and quality of care
Identify opportunities to streamline and optimize UM/CM workflows, improve efficiency and reduce administrative burden.

High School diploma or equivalent required
Preferred 2 years of experience in care management and/or utilization management, healthcare operations, or a similar role.
Excellent analytical, problem-solving, and decision-making skills.
Strong communication and interpersonal skills, with the ability to collaborate effectively across multidisciplinary teams.
Flexible and positive attitude
Proficiency in excel and Microsoft Office applications.
Proven organizational and detail-orientation skills
US work authorization

Care Coordinator, Spanish Bilingual Preferred

Key skills