Act as a Darktrace and security expert and consultant to customers.
Develop and maintain excellent, hands-on knowledge of the Darktrace solution.
Conduct deployment discovery and architecture design reviews for existing customers.
Work towards and maintain relevant Darktrace certifications.
Provide consultative guidance to customers on cybersecurity priorities and initiatives.
Work with customers to learn their priorities and map to technical solutions.
Document and utilize the values statements and needs of Darktrace customers.
Utilize strong, respectful communication to form productive relationships with customers, partners, peers, and internal teams.
Maintain organized documentation, account administration, and updates of internal systems.
Mentor and provide mentorship to members of the CSE team on areas of expertise.

2+ years of experience in a relevant role, ideally with the cybersecurity industry (i.e: Customer Success Engineering, Technical Account Management, etc)
Strong knowledge of both on-premise and cloud networking (AWS, Azure, GCP)
Experience within the cyber security industry preferred
Additional experience in one or more of the following areas also preferred: Email Security; Incident Response; Cloud Security Architecture
Confident, polished communicator with a proven ability to build lasting, critical business relationships.

Customer Success Engineer

Key skills