Manage contract renewals, including negotiating terms and approving contract modifications outside standard guidelines
Assess client needs and recommend appropriate products
Serve as the day-to-day account lead, maintaining consultative relationships
Represent Horizon at trustee meetings, board meetings, and client requested forums
Proactively manage client expectations and escalate issues as appropriate
Partner with Data & Reporting teams to deliver client specific reporting and performance insights
Experience with ASO groups both Full Administration and Shared Administration
Coordinate internally with various teams to resolve complex issues
Develop and conduct client and group workshops related to enrollment, claims procedures, and healthcare industry regulations
Analyze relevant factors and outcomes for decision making
Ensure accounts and brokers are informed of applicable legislative and regulatory updates
Perform additional duties as assigned by management

High School Diploma or GED required
Bachelor’s degree preferred, or equivalent relevant experience in lieu of a degree
Minimum of ten (10) years of account management experience with increasing responsibility
Sales and/or Account Management experience within Labor and Public Sector markets strongly preferred
Requires a New Jersey State Health/Life License
Advanced proficiency in Microsoft Word, Excel, and PowerPoint
Knowledge of union structures, Shared Administration/TPA models, and collective bargaining agreements
Understanding of group health product lines, including Managed Care
Preferred knowledge of Horizon BCBSNJ products, underwriting policies, enrollment, billing, and claims processing procedures

Account Manager – IV

Key skills