About this role

Conduct process discovery & walkthrough sessions for operational and/or support processes.
Identify process and/or performance gaps and opportunities.
Quantify impact of process gaps and/or performance misses.
Support the business process owners in deploying the agreed recommendations measuring and tracking benefits of projects.
Analytical support for transformation projects, ensuring data-driven decision-making.
Provide technical training and coaching on broad Operational Excellence disciplines – i.e. Agile, Lean, Design Thinking, CI.

Over 20 years of demonstrated experience leading and implementing process excellence and operational excellence initiatives.
Hands‑on technical experience with system integration, including APIs, middleware, or enterprise platforms.
Experience managing complex, cross‑functional projects.
Deep knowledge of the insurance industry, including operational processes, regulatory considerations, and industry‑specific systems.
Project Management Training or Certification: PMP, Agile, Scrum, etc.
Knowledge of and hands-on application of Operational Excellence, Problem Solving methodologies and tools (LEAN, DMAIC, Data Analysis, HCD, Design Thinking, VSM, Customer Journey Mapping, Visual Management, OE Maturity, etc.)

Operational Excellence Consultant – AI COE

Key skills