Own end-to-end delivery of customer engagements, ensuring quality, on-time, and on-budget execution
Serve as the primary point of contact for customers and partners, building strong relationships and managing expectations
Lead implementation from mobilization through deployment, including resource planning, governance, and adherence to Coupa methodologies
Manage risks, issues, and escalations, driving resolution and keeping projects on track (“path to green”)
Oversee financial performance across projects, including forecasting, contract compliance, and KPI achievement
Act as executive sponsor across a portfolio of engagements, supporting stakeholders, guiding strategy, and ensuring overall delivery success

10+ years of experience in systems applications consulting (internal IT, consulting firm, or software provider), with 5+ years in program or project leadership roles
Strong experience managing and delivering complex projects, including planning, tracking, and working with executive/C-suite stakeholders
Excellent analytical and problem-solving skills, with the ability to interpret complex data and drive clear insights
Strong interpersonal and communication skills, with the ability to influence stakeholders and build relationships across all levels
High level of ownership, initiative, and adaptability, with strong prioritization and professionalism
Experience with SaaS and enterprise applications (e.g., SAP, Oracle, NetSuite, Salesforce, Workday); Business Spend Management experience is a plus

Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Director Engagement Manager

Key skills