Develop and implement digital operational strategies that support YAA DVCS overarching vision, objectives, and values
Lead the portfolio orchestration across all the countries’ digital teams
Evaluate and streamline workflows, leveraging data analytics and automation to increase efficiency
Establish best practices for digital operations, including project management methodologies and performance metrics
Supervise the selection, procurement, contract and payment management of third party digital tools and platforms
Ensure digital operations adhere to industry standards, legal requirements, and regulatory frameworks
Organise development programs for all country digital teams
Collaborate with core business teams in markets to drive and measure customer satisfaction of YAA digital tools
Manage relationships with external vendors, technology partners, and service providers
Develop and manage budgets for digital operations
Design and execute change management strategies

Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field required
Minimum of 8-10 years’ experience in operational leadership roles within digital, technology, or innovation driven environments
Understanding of digital platforms, cloud computing, cybersecurity, and data analytics
Proven ability to inspire, motivate, collaborate and lead cross-functional teams in fast-paced, complex environments
Soft skills preferred
facilitation, situational awareness, conflict resolution
Demonstrated success in developing and executing digital operational strategies aligned with business objectives
Exceptional communication, multi-tasking and interpersonal skills for stakeholder management
Strong analytical and problem-solving skills, with a data-driven approach to decision-making and process improvement
Experienced with stakeholder management including executive leadership, customers, partners, and vendors
Hands-on experience with change management especially in designing and implementing change management frameworks to drive digital penetration in the markets.

Manager, Digital Operations

Key skills