Operations Manager

Role Overview

• Oversees a geographic area of franchised locations, leading a team of Franchise Consultants (FCs) to optimize revenue and profit through business plan execution and franchisee support
• Coaches, trains, and develops the Franchise Consultant (FC) team to enhance their skills and performance
• Interviews, hires, and trains new FCs, ensuring they understand company policies and are equipped to succeed
• Conducts regular performance reviews to ensure alignment with Region/Network initiatives and goals
• Performs On-Job Supervision (OJS) for quarterly center evaluations, ensuring consistency, accuracy, and compliance with requirements
• Supports FCs in identifying and addressing operational and financial issues impacting franchisee success, ensures adherence to policies, procedures, and brand standards
• Maintains regular communication with FCs, Area Franchisees, and the Solution + Support Campus to ensure timely follow-up and program adoption
• Clearly defines and communicates strategies for deploying initiatives while creating a compelling vision driving team buy-in
• Builds positive relationships with internal and external stakeholders, franchisees, and Area Franchisees through proactive communication and partnership
• Develops and shares best practices in operational improvements, training, merchandising, local marketing, prospecting, and franchise management to enhance revenue and profit
• Identifies market-specific revenue opportunities and implements strategies to achieve revenue growth
• Mobilizes resources and collaborates with business partners to creatively solve problems/drive market priorities
• Trains and coaches FCs in using financial benchmarks, TUPSS resources, and tools to analyze and improve business performance
• Supports FCs and collaborates with TUPSS Solution + Support Campus to manage timely execution of project timelines for ownership transfers, relocations, new store buildouts, remodels, and franchise renewals
• Oversees the creation and execution of convention style regular network meetings to educate, set direction, and share best practices across the area
• Develops professional skills through company and industry-related resources, including on-site training, bi-annual conventions, regional meetings, industry association events, and sponsored training opportunities

Requirements

• Bachelor’s degree in business, management, or a related field
• 5-10 years of experience in Restaurant or Retail Operations or related leadership role, managing both people and processes
• Initiates tasks with a strong drive to achieve goals, paying close attention to details for accuracy and thoroughness
• Acts independently and maintains focus on objectives
• Delivers measurable outcomes through effective management
• Interprets financial data to make informed decisions, develops and implements successful plans, and executes tasks efficiently
• Exhibits excellent executive level verbal and written communication skills
• Works effectively with others to achieve common goals
• Builds strong relationships, encourages teamwork, and leverages diverse perspectives to enhance outcomes
• Demonstrates strong team management through performance management
• Has a broad understanding of franchise organization structures and relationships; understands franchise products and services and how they relate to corporate profitability; understands royalty streams (from Franchise to Area Franchisee to Franchisor)
• Effectively and confidently uses digital tools and technologies to efficiently analyze, manage and share data
• Effectively identifies and resolves disputes in a constructive manner
• Utilizes problem-solving abilities to identify issues, develop solutions, and implement strategies that enhance performance
• Displays dedication to ongoing learning and enhancing knowledge and expertise
• Demonstrates excellent time management skills by setting clear project goals and objectives, meeting deadlines, and ensuring high-quality execution
• Skilled at managing multiple projects efficiently and simultaneously, with a strong emphasis on prioritization to ensure that the most critical tasks are addressed first
• Willing and able to travel as required

Benefits

• Medical/prescription drug coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• 401(k) retirement program
• Vacation
• Paid Holidays and Personal time
• Paid Sick and Family and Medical Leave time as required by law
• Discounted Employee Stock Purchase Program