Accounts Receivable Specialist – Billing, Collections

Role Overview

• Own the invoicing, collections, and AR function for an industrial cleaning company
• Manage invoicing, follow up on outstanding balances, set up new vendors, and work directly inside QuickBooks Online and Monday CRM
• Point of contact for customers calling about billing questions
• Generate and send invoices to commercial and industrial clients accurately and on time
• Maintain organized billing records and ensure invoices reflect correct pricing, terms, and job details
• Support the migration of historical billing data from Workflow into QuickBooks Online
• Follow up on outstanding invoices and overdue accounts through phone and email
• Manage the full collections cycle from initial follow-up through resolution
• Track aging reports and prioritize collections activity based on account status
• Communicate professionally and clearly with clients to resolve billing disputes and collect balances
• Set up new vendors in QuickBooks Online and maintain accurate vendor records
• Coordinate with the owner on vendor terms, documentation, and onboarding requirements
• Support basic bookkeeping tasks as skill level allows
• Maintain accurate records inside Monday CRM alongside QuickBooks Online
• Keep both systems current and flag any discrepancies between platforms
• Support process improvements as the business scales toward higher volume

Requirements

• Proven experience handling invoicing, billing, and collections specifically for a commercial service business
• Direct industry background in commercial cleaning, field service, trades, or a similar service environment
• Strong proficiency in QuickBooks Online including invoicing, AR management, and vendor setup
• Clear, professional English communication skills both written and spoken, customer phone calls are part of this role
• High attention to detail and a track record of following through on outstanding balances without being managed
• Comfort working independently in a small business environment where you own your function
• Familiarity with CRM tools, Monday CRM experience is a plus
• Self-directed and organized with the ability to manage multiple open accounts simultaneously

Benefits

• Paid Time Off in accordance with company policy
• Observance of Holidays per company guidelines
• 100% remote setup so you can work wherever you're most productive