Key skills
Communication
About this role
Role Overview
- Actively involved in improving the experience and quality of care for patients across the enterprise
- Investigating and managing patient complaints and grievances related to quality of care
- Partner with Clinical Relations Managers to identify opportunities for quality improvement
- Coaching and providing resources to frontline caregivers in service recovery
- Comply with policy and regulatory requirements in event management and provide on-site support for surveys as it pertains to complaints and grievances.
- Participate in Early Communication and Resolution Process for High Harm "no Gap" events.
- Detect and manage risk exposure with enterprise legal partners and proactively mitigate claim potential.
- Participate in conflict resolution and liaison between multiple stakeholders; proactively identify potential risks to outcomes.
Requirements
- Bachelor’s degree in a healthcare related field
- Minimum of 3 years Clinical Experience
- Demonstrated ability to identify gaps in processes and participate in process improvement
- Demonstrated ability to partner effectively with many stakeholders
- Experience in conflict management
- Experience in navigating all parts of a patient’s electronic health record
- Demonstrated competence in professional letter writing.
Benefits
- Comprehensive benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.