Own relationships with Tier 1 customers, driving satisfaction, retention, and growth
Deliver on key business metrics such as Gross Profit, Margin %, NRR, and upsell performance
Act as the main customer advocate, coordinating internal teams to meet business and technical expectations
Identify growth opportunities through product adoption, cross-sell, and upsell initiatives
Forecast customer traffic and proactively manage risks related to revenue, margin, and collections
Support account setup and ongoing optimization in collaboration with Platform Operations and CPaaS teams
Work closely with Customer Success on SaaS-related opportunities and expansion
Maintain accurate account activity and opportunity tracking in Salesforce

Proven experience managing and growing mid-market or enterprise customers
Strong commercial mindset with clear ownership of revenue, margin, and retention metrics
Ability to navigate complex customer organizations and coordinate multiple internal stakeholders
Solid understanding of CPaaS, SaaS, or technology-driven solutions
Strategic, data-driven, and comfortable forecasting and performance analysis
Confident communicator and relationship builder at multiple seniority levels.

Financial rewards & recognition
A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
Flexible work arrangements
We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere
and not always between 9 and 5.
ESOP (Employee Stock Ownership Plan)
As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
Work-life balance and Well-being
We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
Career mobility
Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
Professional development
Learning never stops. Onboarding, mentorship, and training programs help you grow
no matter where you start.
International mobility
Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.

Account Manager

Key skills