Key skills
AzureSQLSaaS
About this role
Role Overview
- Own and resolve support requests from our customers and partners
- Troubleshoot and provide creative solutions to complex technical problems
- Reproduce and debug issues across our SaaS PIM application
- Collaborate closely with your colleagues, including Development, and Site Reliability Engineering teams to meet customer requirements and deliver solutions in a timely manner
- Responsible for honoring our SLAs
- Contribute to our knowledge platform and inriver community
- Proactively identify areas of improvement and contribute to ongoing enhancements of our Support services
Requirements
- At least 2-3 years of application & software support experience.
- Strong knowledge of SQL
- Experience with Azure App Insights
- Understanding of basic ITIL processes
- Highly customer-centric, service minded
- English business level
Tech Stack
- Azure
- SQL
Benefits
- Professional development opportunities