Bi-Lingual Credit Counselor

Role Overview

• Assist financially distressed clients in creating personalized financial plans by providing budgeting guidance and effective debt management strategies.
• Analyze budgets, review credit reports, and explain debt-management options.
• Manage a consistent call volume, meet production and quality benchmarks, and document counseling sessions accurately.
• Follow all processes and procedures as outlined in the training guide and complete all required training programs within designated timeframes.

Requirements

• High School Diploma or equivalent required
• 1+ years of customer service experience, with at least 6 months in a call center or phone-based environment.
• NFCC Credit Counselor Certification (to be obtained within the first 6 months of employment)
• Basic computer knowledge
• Strong mathematical skills
• Ability to read and interpret documents such as safety rules, operating instructions, procedure manuals, and standard operating procedures (S.O.P.s)
• Ability to write routine reports and client correspondence
• Demonstrate telephone etiquette, time management, and attention to detail
• Reliable internet connection and a quiet, dedicated workspace for remote work
• Ability to comprehend verbal and written information and respond effectively to clients and colleagues.

Benefits

• Equipment and tools provided by the company including phone, computer, headset, and other necessary items for remote work.
• Reliable internet access is essential for performing job functions.