Advise and arrange travel for corporate business customers (both individuals and groups)
Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
Use of Amadeus Global Distribution System
Refreshment training may be provided
Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
Use positive telephone service techniques and act on special customer requests
Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

Passion for excellence in client service, including proactive anticipation of needs
Native GDS expertise (Amadeus) >> 1 year minimum experience
Professional communication in English (written and verbal) is a must, Spanish and any additional European language could be considered a plus
Attention to detail
Act with integrity, and look after personal traveler information
Strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
Resolving customer issues quickly and independently / with supplier
Teamwork and openness to feedback

Flexible benefits tailored to each country
Health and welfare insurance plans
Retirement programs
Parental leave
Adoption assistance
Wellbeing resources to support you and your immediate family
Travel perks including deals from major travel providers on flights, hotels, cruises, and car rentals
Access to over 20,000 courses on a learning platform
Leadership courses
Internal job openings available to candidates first

Travel Counselor – English, Spanish

Key skills