Advise and arrange travel for corporate business customers (both individuals and groups)
Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus.
Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
Use positive telephone service techniques and act on special customer requests
Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)
Professional communication in German & English (written and verbal)
Strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
Attention to detail
Resolving customer issues quickly and independently / with supplier
Teamwork and openness to feedback

Travel Counselor – German, English

Key skills